Support

Something not working, unclear, or missing a feature you need? Write to us.

Questions, bugs, feature ideas — we reply within a few days. If something broke, tell us what you were doing and attach a screenshot: it helps us sort it out faster.

The app: Divido on the App Store

Divido is operated by Danil Melkozerov, an individual, Republic of Azerbaijan.

Frequently asked questions

How do I cancel or change my Divido Pro subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions and choose Divido. In the app, Settings → Divido Pro takes you to the same place. After you cancel, Pro keeps working until the end of the period you've already paid for. Refunds are handled by Apple only — you can request one at reportaproblem.apple.com.

How do I restore a purchase?

If you've switched iPhones or reinstalled the app and Pro didn't come back on its own, go to Settings → Divido Pro → “Restore Purchases”. Make sure you're signed in with the same Apple Account you subscribed with.

What's free, and what does Divido Pro add?

Everything in Divido is free: accounts, categories, budgets, savings goals, recurring payments, reports, groups and expense splitting, export. Pro only lifts the limit on adding expenses by voice and from receipt photos. Without a subscription you get 5 voice expenses and 3 receipts every month. Only successful parses count — the ones that produced a draft expense. The count resets on the 1st of each month. With Divido Pro there's no monthly limit; a daily cap of 40 parses applies to everyone to protect the service from abuse.

How do I export my data?

Settings → “Export CSV”. You'll get a file with all your transactions that opens in Numbers, Excel or Google Sheets.

How do I delete my account?

Settings → “Delete profile and data”. Your account and records are removed from the server immediately, and from backups as those expire. If you just want a fresh start, use “Clear all data and start fresh”: your records go, your account stays.

Deleting your account doesn't cancel Divido Pro — cancel it in your iPhone Settings as described above.

What happens to shared group expenses if I delete my account?

They stay with the other members — otherwise their debts would no longer add up — but they're no longer linked to you.

Where do my voice and receipt photos go?

Your iPhone recognises speech itself and reads the text from a receipt photo itself. Only text reaches our server — the phrase or the receipt lines — and from there it goes to a language model that turns it into a draft expense. The photo never leaves your phone. The one exception is Azerbaijani: iOS can't recognise it yet, so the voice recording is sent to our server and parsed there. We don't store it. See our Privacy Policy for details.